Frequently Asked Questions

Your guide to vinyl, shipping, and service at Beatdown Records.

How are records packaged for shipping?

We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is packed with bubble wrap and stiffeners to prevent corner dings and seam splits during transit.

What is the difference between 'New' and 'Mint' condition?

Items marked 'New' are factory-sealed and unplayed. 'Mint' refers to pre-owned items that are in perfect condition with no visible scuffs or audio degradation. We follow Goldmine grading standards for all used stock.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.

What is your return policy for damaged items?

If your record arrives damaged or is defective, please contact us within 14 days of delivery. we provide a full refund or a replacement if the item is still in stock.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.